AG 100% guarantees the performance of all of our products. Simply return the product to the salon you purchased it from with a receipt and you will receive a refund or exchange (depending on the store’s policy). Product not purchased through a professional salon is not guaranteed by AG Hair. For AG Hair purchases made on us.aghair.com, please click on the contact us form, located on the bottom right corner of your screen.
AG Hair’s Midnight Pro series have a 12-month guarantee. Please fill out the warranty card (and upload the image) and submit with a copy of your receipt to our contact us form, located on the bottom right corner of your screen.
Once order and payment are accepted, it is immediately in the process to be shipped. Unfortunately, this means no changes can be made to your order once it is placed.
ORDER ISSUES AND RETURNS
If you encounter any problems with your order (not received, damaged or defective, etc.), please contact us in the above form, located on the bottom right corner of your screen.
In the instance the product arrives damaged or defective, provide the product lot number in the contact form. A photograph proof of the damage/defect is required. You are not required to return the product in order to receive a replacement or a refund.
We will try and address the issues as soon as possible, typically within 3-5 business days.
In the United States your order will arrive in approximately 2-5 business days. At this time, we are unable to offer an expedited shipping, and will work to get your orders to you as quickly as possible with our carriers of choice, FedEx Ground and United States Postal Service.
Flat rate ground shipping in USA is: $10
Once the order has left our warehouses, it is in the hands of the shipping carrier. We are not responsible for delivery delays due to weather, address errors, or other unforeseen shipping courier related delays.
Please note, no aerosol products will be shipped to Hawaii and Alaska.
Shopify offers secure online ordering and accepts Visa, MasterCard, American Express and PayPal.
Orders are subject to sales tax based on states/provincial bylaws. These may change without notice depending on regulations.
All prices are in USD. Payment for orders will be processed at the current exchange rate and will appear so on your credit card statement. At this time, we are unable to ship outside of North America.
DISCOUNT CODE/GIFT CARD TERMS
Discount codes are one-use only and cannot be combined with any other offer or discount. We do not accept third-party gift cards. Promotional codes provided from AG Hair, are only valid on us.aghair.com.
Free shipping is valid on United States orders over $75 before tax and after discount.